Planning and Booking Questions
Are M Travel tours private?
Yes. Unless a published product clearly states otherwise, tours are arranged privately for the booking. This allows the route and pace to match the travellers.
Can a tour include accommodation and meals?
Yes. Each tour page explains what is included. Accommodation, meals, water, airport transfers, entrance fees, guide services and other logistics can be added according to the final quotation.
How are tours categorised?
The primary categories are based on duration: half-day, one-day, two-day, three-day and longer. Separate tour-type filters identify interests such as culture, wildlife, nature, Lake Tanganyika, adventure, luxury, family and business travel.
How do I apply for a Burundi visa?
Use the official Burundi migration link shown at the top of the website. Requirements can change, so confirm directly with the responsible authority before travel. Open the official visa application page.
Can I see my booking status?
Yes. Create a client account to see requests, payment status, documents and whether a tour is received, quoted, confirmed, in progress or completed. Confirm when you leave for the tour and submit your return and review afterward.
What is the cancellation policy?
Cancellations made 30 days or more before the tour date will receive a refund, less any non-refundable bank charges, administrative costs and supplier fees already paid. Any additional supplier-specific conditions are shown in the quotation or tour record.
Can M Travel support regional travel?
Yes. The company is Burundi based and can coordinate selected travel from Burundi to East Africa or arrange the Burundi portion for travellers arriving from another country.