Your travel agreement
These conditions apply to travel services arranged by M Travel and Tours Burundi. The selected package or accepted written quotation identifies the route, dates, travellers, included services, price and any specific conditions. Package-specific conditions supplied before booking take priority where they address a particular point differently from this general page. Nothing here limits rights that cannot lawfully be excluded.
Before submitting, check the programme and the details you enter. The person making a group booking should be authorised to act for the other travellers and share the relevant conditions with them. Contact our team promptly if a name, date, group size or requested service needs correction.
Online bookings and personal quotations
A package with a published rate can be booked online without a separate availability enquiry. The website calculates the total from the selected group size and any priced extras, saves your booking and provides a reference with payment instructions. A submitted booking is recorded as awaiting payment until the required payment has been verified.
A group without a published numeric rate, an unpriced child arrangement, an expired price or a custom itinerary needs a personal quotation. Sending such a request does not create an obligation to pay an invented amount. Review and accept the stated price and conditions before payment.
Prices, currencies and inclusions
The price basis matters: a per-person price is different from a total for a private group. The package specifies the currency and listed inclusions. Excluded items, personal purchases and optional services are additional only as described or agreed. A change to the itinerary or party size may require a revised price, which we will explain before you accept it.
Dollar and euro symbols identify currency options; they do not imply equal values. Pay in the currency of your booking, or use a converted amount explicitly provided by WeTravel or agreed with our team. Review the final amount and any payment-provider fees on the hosted checkout before authorising payment.
Payments and booking references
Follow the payment schedule in your package or accepted quotation. Where that schedule permits a deposit, the remaining balance is due on the stated date. A general payment page does not replace the package schedule. Use the same booking name and email when paying, and include your M Travel reference in the payment purpose.
Payments are processed on WeTravel or by another method expressly agreed with M Travel. Our team verifies the receipt and records the payment against your booking. Opening the payment link or sending a screenshot alone is not proof of settled funds. If a balance remains, it stays payable under the agreed schedule. Contact us before the due date if a payment needs clarification.
Changes and cancellation by the traveller
Send a cancellation or change request by email or WhatsApp, identifying the booking reference and affected travellers. We will acknowledge the request and explain its effect on the booking. The applicable notice periods, cancellation charges, refund percentages and date-change rules are those supplied in your package or accepted quotation.
This general page does not introduce a new cancellation percentage or replace a more favourable package condition. Where the package does not state a point clearly, ask us to clarify it before paying. We will explain any proposed deduction and the relevant conditions in writing; a new cancellation schedule will not be imposed retrospectively. Refund processing by a bank or payment provider may take additional time after M Travel initiates a refund.
Weather, access and changes by M Travel
Travel activities can be affected by weather, water conditions, access restrictions or other operational circumstances. Boat departures and outdoor performances must follow the instructions of the crew, guide or venue. Wildlife sightings, fish catches and particular natural conditions cannot be guaranteed.
We will explain a material change as soon as practicable and discuss suitable alternatives and any applicable refund under your package terms and the law. A substitute activity or itinerary with a different price should be agreed with you. Read the selected package’s weather and cancellation sections for the specific arrangements.
Pickup, timing and participation
Be ready at the meeting point and time communicated for your booking. Tell us about flight changes, a different hotel or other details that affect pickup. Morning lake departures should follow the time in the package rather than being moved to the afternoon without agreement. A late arrival may reduce the time available for the programme; any consequence depends on the agreed conditions.
Read the activity and accessibility information before booking. Share practical assistance needs in time for us to discuss suitable arrangements. Parents or responsible adults supervise children. Follow lawful guide, driver, crew and venue instructions intended to protect travellers, local communities and wildlife.
Travel documents, insurance and third-party arrangements
Travellers are responsible for the documents and permissions required for their own journey, unless a specific support service is included in the quotation. Requirements depend on nationality, route and circumstances; confirm current information with the relevant authorities before travelling. Travel or medical insurance is included only if the package expressly says so.
Hotels, airlines, park authorities and other independent suppliers may have additional conditions relevant to a named service. Any material supplier conditions or non-refundable commitments should be identified before you accept the arrangement. M Travel’s assistance does not replace a decision made by an immigration authority, airline or other competent body.
Questions, concerns and your information
If something does not match the agreed programme, tell your guide or our office promptly so that we can try to resolve it during the trip. For a written complaint, include the booking reference, what happened and the outcome you are seeking. Keep the relevant itinerary, messages and receipts.
Our Privacy Policy explains how booking and payment-reference information is handled. Agreeing to booking terms is separate from subscribing to marketing. Keep a copy of the conditions and package details you reviewed. The website records the version accepted when the booking is submitted.
Contact our team
M Travel and Tours Burundi
Gallery Kaze, 2nd Floor, Office No. 10, Bujumbura, Burundi