A change of driver does not necessarily change the service you booked, but it should produce a clear update through the person or company holding that booking. Before traveling with a replacement, confirm who has authorised the change, how the new driver will identify themselves and whether the meeting instructions remain the same.
Return to the booking conversation
Use the contact channel already associated with your airport transfer reservation. Ask that contact to confirm the replacement driver’s name and the relevant vehicle details. A new message from an unfamiliar number should not be the only basis for assuming that your booking has changed.
You do not need to turn the exchange into an investigation. The objective is a straightforward connection between the original reservation and the person now collecting you. Keep the lead passenger’s name, arrival flight and destination ready so the booking contact can identify the correct arrangement quickly.
Request only useful identifying details
Ask which details will help you recognise the driver and vehicle at the agreed meeting point. These may include the driver’s name, contact number and vehicle registration or description when available. Confirm how any name board or other meeting method will be used rather than assuming a particular sign is included.
Share the same update with the actual traveler if you booked for someone else. A passenger arriving without the latest information can find the correct replacement confusing, particularly when their printed note still names the original driver. Mark the old information as superseded and keep the new version easy to find.
Check whether the rest of the arrangement changed
A driver substitution should prompt a quick check of the service details that matter to you: passenger count, luggage, destination, additional stops and any specifically confirmed assistance. A different vehicle may require reconfirmation of capacity or equipment even when the route stays the same.
Ask whether the quoted payment arrangement remains unchanged. Do not infer a new charge from the substitution itself, and do not assume a promised feature transfers automatically without confirmation. The written booking and the organiser’s acknowledged update should provide a consistent description of what is being supplied.
Resolve conflicting information before departure
If the driver, vehicle or destination does not match the confirmed update, contact the booking organiser and explain the specific mismatch. State what you were told and what you can see. This is more useful than sending a general message saying the arrangement “looks wrong.”
Remain at the agreed public meeting location where permitted, follow airport staff instructions and ask for clarification before starting the journey. If your phone cannot connect, use the fallback contact method agreed before travel. Avoid improvising a second unrelated booking while the first provider is actively resolving the handover unless you have clearly decided to change arrangements.
Close the update for everyone involved
Once the replacement is confirmed, tell the people coordinating your arrival that the handover is complete. If a host is waiting at a private address, ensure the current driver has the final directions and the authorised contact. There is no reason for the host to keep calling the driver who is no longer collecting you.
For bookings with M Travel and Tours Burundi, use the established reservation conversation or the company contact page to resolve an unverified change. Keep the response with your arrival details. The practical standard is a documented handover: the booking organiser confirms the person, the passenger recognises the arrangement, and the journey continues with the agreed destination and service clearly understood.